What is a photo op?
A photo op is a professional photo of you with the celebrity guest you chose. You will get a photo taken under ideal lighting conditions and shot with professional camera equipment. You will receive an 8×10” print of your photo printed on professional dye-sublimation photo printers. This print will be available at the show shortly after your photo is taken.

What if a celebrity I purchased a photo op for cancels?
**NEW POLICY FOR 2018. If the Celebrity you purchased a photo op for cancels we will refund you the price of the photo op within 3 business days.

When do I need to arrive for my photo op?
You must arrive 15 – 30 minutes prior to the scheduled start time of your photo op. Please do not try to get in line earlier than 30 minutes before your photo op starts. Be sure to check the photo op schedule for last minute changes prior to your departure to
the show as well as upon arrival at the show. Due to unforeseen circumstances, the photo op schedule may change as late as the day of the scheduled photo op. Do not be late.
The photo op lines move at a very rapid pace once the op starts and we cannot bring a celebrity guest back to take a missed photo.

What should I bring with me to my photo op?
If you paid online, you will need to have your printed ticket for your photo op and any add-ons. If you paid for your photo op at the show, you will need to have the “Photo Op Only” ticket given to you when you paid for your op.

What if I purchased a Special Celebrity VIP Package?
If you have purchased a VIP rxperience for a particular guest or group, you will need to have your VIP lanyard and the proper Photo Op Ticket (given to
you with the lanyard). Proceed to the photo op area at the given time.

When will my print be ready?
Photo Op Prints are now available immediately following your photo op. On occasion, due to volume, there may be a slight delay of up to 1 hour.

How many people can be in my photo op?
Each Photo op includes 2 adults, and 2 children under 10.

Where is the Photo Op Area?
The Photo Op area will be clearly marked on the map at the convention.

Can I take a photo with my own camera?
No, Camera’s and video recording devices are not allowed in the photo op room.

Can I get an extra print or a digital download?
Yes, Extra prints are available for purchase as well as digital downloads. You may purchase these on-site prior to your photo op or online prior to the show.

I have special needs or I have someone with me who has special needs what should I do?
Please let our photo op line staff know if you or someone in your party has special needs and we’ll make sure to assist you.

May I purchase Photo Ops at the show?
Yes, as long as they are not sold out. Please do keep in mind all Photo Op Sales at the show are Cash Only.

What do I do when I enter the photo op room?
Please be sure to follow directions given to you by the photo op crew. Have your photo op ticket out and ready to hand to the staff in the room. Please bring limited items with you in the room.

When will the photo op schedule be up?
The photo op schedule will be posted approximately one week before the show. Please make sure to check the schedule.

Does my photo op ticket include admission to the show?
No, it does not, you must purchase an admission ticket.

Is an autograph included in the price of a photo op?
No, Autographs are separate and will need to be purchased as the Celebrity Table.

I have a gift for the celebrity, can I bring it with me?
Please give gifts to the celebrity at their autograph table.