FAQ

When is Fandomfest?

Fandomfest is August 10-12, 2018

Where is Fandomfest held?

The Omni Hotel & Convention Center, Downtown Louisville, Kentucky

What are the Hours of Fandomfest?

Show Floor:

Friday 5 pm – 10 pm

Saturday 10 am – 7 pm

Sunday 11 am – 5 pm

How do I get an admission ticket?

You may purchase your ticket prior to the show by going to: xxxxx your tickets will be immediately ready for download.

Can I purchase admission tickets at the show?

Yes, you may purchase your tickts at the show. All tickets at the show will be Cash only.

What if I purchase a specific Celebrity VIP package and that Celebrity cancels?

We will refund you the purchase price of the ticket. This is good only for a specific Celebrity VIP package. The Celebrity who’s VIP package was purchased is the only one to get refunded.

I can’t make the show at all, Can I get a refund?

No, all admissions are non-refundable, this includes Day, Weekend, and General VIP tickets.

A Celebrity I want to see cancels, can I get a refund?

No, there are no refunds given on admission tickets. Please be aware all talent is subject to change.

If I purchase an autograph or photo op for a certain celebrity and they cancel do I get a refund?

Yes, you will get a refund for the money you spend on the particuilar photo op or autograph of the cancelled celebrity. You will not get a refund on admission tickets. The refund will be processed within 3 business days of the cancellation.

What is the Deadline to pre-order tickets?

Tickets will be available online until August 4th. After that date you may purchase your tickets at the door.

Will Admission Tickets sell out?

It is possible.

I ordered my admissions a while ago, but still have not gotten them, what do I do?

Admission tickets are not mailed. You should have gotten a PDF file e-mailed to you. You print that PDF confirmation out and bring it with you to the show.

I didn’t buy my own ticket, someone else did and I don’t have their ID?

That is ok, just bring your ticket along with you it is not a problem.

Can I re-enter the show if I leave?

Yes you can! Your admission is good for the whole day, or the whole weekend (depending on what kind of admission you purchased)

If I purchase an advance autograph or photo op do I still need an admission ticket?

Yes, you do.

Are children Free?

Children 10 and under are Free. This is limited to two free children’s admissions with one paid addult admission.

A Celebrity was listed on your site yesterday, today they are gone, what happened?

Sometimes a Guest has to cancel for different reasons (work, family, personal reasons) all cancellations will be announced via our website when we receive the cancellation notice.

How much are Autographs?

Each Celebrity and their agent sets the autograph prices. We will keep you posted as soon as we are made aware of pricing.

Can I interview the Celebrities?

Yes and no, you must first fill out a press request. Each request is handled on a case by case basis. No all accepted press will be able to interview all Celebrities. There are many celebs who just don’t have the time.

Can I take a picture with a Celebrity at the table?

Some Celebrities allow you to take photos if you purchase an autograph and sometimes for a charge, many will only take professional photo ops.

Are all Guests attending for all 3 days?

Be sure to check the schedule on the website for each guest.


Can I hand out promotional fliers at your show?

No, our shows are held on private property. Soliciting of any kind without prior written approval is illegal. If you are caught you will be asked to stop, any further occurences will result in you being banned from the show.


Are fans allowed to wear costumes?

Absoutely, we encourage it.